KnowManager Support

Our experienced staff increases your network and staff productivity with friendly, professional technical support from multiple locations in Maine. All support items are ticketed in our system for trafficking, tracking, and reporting. This system provides real-time knowledge of the past, current, and possible future support needs of your organization. The KnowManager support provides a service desk offering, remote and on-site support, external vulnerability scanning, vendor management, and annual IT planning sessions.

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60 Days Free Monitoring

KnowManager Monitoring, Maintenance, and Support Services

Know Technology has years of experience providing managed services, efficiently handling important IT tasks so you don’t have to.

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Working with a partner to help manage key aspects of your IT operations can address budget and resource needs—and help you put more focus on core business priorities.

 KnowManager Monitoring, Maintenance, and Support

 At the core of our Managed Services is KnowManager, which can help your business reduce its overall IT costs; better leverage internal resources; improve operational efficiency; and save money through effective planning.

KnowManager accomplishes this with integrated remote monitoring, security features, real-time alerting, inventory management, web-based reporting, and trouble ticketing, creating a complete customized managed services solution.

Monitoring
KnowManager monitoring helps to identify potential issues with security, performance, and reliability before they become problems with visualization, alerting, reporting, and baseline security scanning of your network.

Maintenance
KnowManager maintenance increases your network reliability by keeping it up-to-date and protected through daily administration, patch management, backup verification, antivirus verification and quarterly business reviews.

Download Managed Services Presentation

At the 2012 MTUG Conference Know Technology presented a workshop called Getting to IT Harmony: How to use a Managed Services Provider (MSP) to move your businesses ahead in partnership with your internal IT professional team.  

This presentation details the considerations and issues you'll want to understand in the process. Download Presentation Slides

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