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Know Technology's KnowManager Case Study: Managed Workplace from Level Platforms improves Know Technology Managed Services offerings
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Case Study: Systems Virtualization Cuts Servers by a Third, Reduces Staff Costs by $83,000 Annually
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Managed Services from Know Technology
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Make your IT Infrastructure a Strategic Asset
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January 9, 2009
KTL is pleased to announce the addition of Susan McIntyre
as ServiceDesk Manager. Susan brings with her over five years
experience working for Camden National Corporation at the
service desk as well as extensive PC support skills working
in various other positions. We are excited to have her on
the growing ServiceDesk team.
Know Technology's ServiceDesk
Know Technology's ServiceDesk provides a single point of contact for most customer issues, including technical support, inquiries about KTL services, the scheduling of on-site visits by our Networking staff, and, importantly, the delivery of our Managed Services products. We're happy to report that in the past few months, call volume has increased tremendously, as more and more clients have discovered that contacting the ServiceDesk is the fastest way of addressing most issues.
Why use the ServiceDesk?
- In 80% of calls to the Service Desk, the customer's
issue is resolved right then, on the phone
- When you call or email, your issue is immediately
logged into our ticketing system, making progress tracking simpler than ever
- Your issue is then routed to the staff member who is best equipped to handle it
- Having an emergency? Your ticket is routed to
staff members who are immediately available to deal with the situation
- Ticket Histories allow us to note any ongoing
or often-repeated technical problems, and allow us to
make better recommendations for your business
- Should a need arise to revisit the issue for
billing purposes, full details are available
- It works!
Our website has a Support & Login section where clients
may gain access to information on some of our Most Frequently
Asked ServiceDesk questions – please visit this section at
www.knowtechnology.net/clients.aspx. If you have suggestions
for additional tutorials, please let us know!
Having technical issues? Please contact the Know Technology ServiceDesk:
1-866-741-3269 (toll free) or ServiceDesk@knowtechnology.net
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