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Senior IT Technician
Know Technology, LLC is currently looking for a Senior Technician to join our Professional Services team. This position can be filled in either our Camden or Portland location.
Job Responsibilities include:
Work with project managers in delivering technology solutions efficiently to our clients.
Provide technical support for existing client solutions.
Use provided PSA tools to document, track and monitor work flows.
When required, escalate system problems to senior staff.
When required and as directed achieve certification levels required to advance the practice.
Assist with other internal technical requirements as time permits.
A successful candidate will possess excellent verbal and written communication skills, be detail-oriented with good decision making abilities. They will also have strong troubleshooting skills.
IT Skills: Preferred candidates will have proficiency in several of the following areas:
Trouble ticketing systems (i.e. ConnectWise)
Microsoft Active Directory
Microsoft Windows Server 2003, 2008
Microsoft Windows XP, Vista, 7
Microsoft Office 2003, 2007, 2010
Virtualization Solutions (i.e. VMware, Hyper-V)
Storage Solutions (i.e. NAS, SAN - iSCSI & FC)
Systems Management Solutions (i.e. System Center, SolarWinds, HP OpenView)
Thin client computing (i.e. Terminal Services, Citrix)
Backup Solutions (Microsoft, Symantec, Cloud, de-duplication)
ork effectively with minimal supervision.
Work primarily 8:30am to 5:30pm, Monday through Friday. The nature of the job requires some after hours and weekend work.
Know Technology offers a competitive benefits package including Health Insurance, Simple Plan, paid Vacation.
How to Apply:
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